Use accRemover with the necessary precautions (such as taking backups of relevant folders) in the case of these issues:

• You want to remove (older) Adobe software completely.
• You have already tried repairing or uninstalling the Creative Cloud desktop app, but still can't update or install apps.
• Your Adobe app fails to launch even though you have already tried uninstalling and reinstalling the app.
• You tried all common solutions Adobe is providing for several issues.
• You even used the Adobe Creative Cloud Cleaner tool to no avail…

1. Before running accRemover: Backup & sync your data and quit all apps.
2. Starting reset or cleanup: Open accRemover.app directly from the downloaded disk image.
3. When running accRemover: Skip the options you may not need.
4. If issues persist: Run accRemover again with more options (incl. restart).

A) Apps fail to register properly

Apps won't open due to Adobe account issues, such as error 205 when attempting to start a Creative Cloud application:

• Sign out and sign back into the Adobe app.

If the issue persists:

• Open accRemover.
• Run step 1 "Removal of Adobe Credentials" only.
• Sign in to the Adobe app.

If the problem continues:

• Open accRemover.
• Run step 1 "Removal of Adobe Credentials" again.
• Run step 2 "Removal of Adobe Preferences".
• Restart your system.
• Sign in to the Adobe app.

B) Apps crash on startup

Apps crash immediately after launch, typically due to corrupted preferences:

• Open accRemover.
• Run step 2 "Removal of Adobe Preferences" only.

If the issue persists:

• Open accRemover.
• Run step 2 "Removal of Adobe Preferences" again.
• Run step 3 "Removal of Adobe Applications".
• Restart your system.
• Reinstall Adobe Creative Cloud and all apps.

C) Reset all apps to default settings

All apps should be restored to their default configuration:

• Open accRemover.
• Run step 2 "Removal of Adobe Preferences" only.

D) Completely remove all Adobe software

You want to remove all Adobe software - either to perform a clean reinstall of Adobe Creative Cloud and its apps, or for other reasons:

• Open accRemover.
• Run step 1 "Removal of Adobe Credentials".
• Run step 2 "Removal of Adobe Preferences".
• Run step 3 "Removal of Adobe Applications".
• Restart your system.
• (Optional) Reinstall Adobe Creative Cloud and all apps.

E) Free up storage space urgently

You need to temporarily free up disk space. Removing only Adobe application files can reclaim up to 90 GB (and even more if you also have older or beta versions installed), while preserving settings and login credentials:

• Open accRemover.
• Run step 3 "Removal of Adobe Applications" only.
• Restart your system.
• (Optional) Reinstall Adobe Creative Cloud and all apps.